How do I return an item?
Please contact customer service at 570-380-1077 for more information on returning an item. Thank you.
All our products have a 30-day guarantee, if you purchased the products from us. If you purchase our products from a store or distributor, you must return the product to them for a refund. If you are not satisfied with any of our products, simply return them within 30 days of the date of your Sales Receipt/Invoice along with the original Receipt. This does not include S/H to or from you. NOTE: * No Returns are accepted without a "return authorization number" (RAN) that you obtained from our customer service department. If for any reason you wish to return an item please call us at 570-380-1077 to obtain this return number.
Opened Merchandise: If for any reason you are not satisfied with the product you purchase, then you will be credited at 50% of the purchase price. If more than 1/4 of the product has been used, a refund will not be granted. (Excluding larger items like, Qts. and Gallons of Oil; no refund is available for these opened items) Once we receive the package back a determination of refund amount will be made. Freight charges are excluded from refunds.
All Unopened Merchandise: Within 30 days for a full refund of the purchase price (less shipping/handling charges). Only one opened package of any product is eligible for return. All others of the same product must be in a factory sealed container for refund.
Packages refused at the time of delivery will be considered a return and are subject to a 15% restocking fee.
Shipping/Handling Fees are not refundable under any circumstances. Shipping Charges for expedited Federal Express delivery, Priority Mail, or UPS express services that are delayed due to bad weather are NOT refundable.
PayPal Purchases: There is a 3% return fee for any orders purchased & refunded using PayPal.