On This Page:
 
1.  Frequently Asked Questions
  2.  Policies, Procedures & Privacy Information
  3.  Return Policy
  4.  Shipping & Handling Information

Frequently Asked Questions

Q.: What is the difference between your “Liquid Gold Emu Oil”, “Wrinkle Reducing Serum”, “Pure Emu oil”, and “Intense Wrinkle Moisturizer”?

A: Our Wrinkle Reducing Serum is a proprietary blend of amino lipid complexes. The pure Emu oil is “whole” refined Emu oil. The Liquid Gold Emu oil is sometimes referred to as “clear”, “triple refined”, or “winterized” Emu oil. It has gone through another process to remove some of the heavier fatty acids without compromising the beneficial components of the oil, to help it remain more liquid at cooler temperatures. It may also penetrate the skin faster. Our Intense Wrinkle Moisturizer is an Emu oil based Lotion with several other ingredients to help tone and moisturize the skin.

Q: Does your Emu oil need to be refrigerated?

A: Absolutely not! If a company is telling you their Emu oil needs to be refrigerated, that means the oil has not been properly refined and still contains bacteria and other contaminants. All our Emu oil is Fully Refined and Molecularly Distilled. It has a shelf life of 3 – 4 years without any refrigeration. If you want to extend the shelf life of our Emu oil beyond the 3 – 4 years, you can refrigerate or freeze the oil.

Q: Does AEA Certified Emu oil ensure safety and/or improve the oil?

A: There has been no valid scientific research performed indicating that AEA Certified Emu oil is safe or improved. Since scientific research has not been able to identify the active ingredient in Emu oil that gives Emu oil its research proven capabilities, care must be taken when purchasing oil that claims to be “certified”. Longview Farms was informed years ago by Dr. Leigh Hopkins that simply “refining” Emu oil left behind contaminants such as heavy metals, pesticides, herbicides, arsenic and other contaminants. The AEA Certified Emu oil program does not require that such contaminants be removed from the oil. Having the knowledge that simply refined Emu oil still contains contaminants, Longview Farms turned to modern technology to help ensure consumers are receiving the purest, safest and most effective Emu oil available. That is why all our Emu oil is refined, sterilized, deodorized, Molecularly Distilled and AOCS laboratory tested. We turned to the experts to help us ensure safety and purity….something not yet understood by the AEA Certified Emu oil program. The term “certified” is deemed to be unnecessary and considered to be a marketing ploy.

Q: What is the difference between “Clear” Emu oil, “Triple Refined” Emu oil, and your “Liquid Gold Emu Oil”?

A: They are all the same, just different terms used in marketing by various companies. This variety of Emu oil has gone through an additional processing step to remove some of the heavier fatty acids to help it remain more liquid at cooler temperatures. We believe our Liquid Gold Emu Oil may penetrate the skin faster because some of the heavier fatty acids have been removing. Removing those heavier fatty acids does not reduce the effectiveness of the Emu oil nor does it remove any of the beneficial components.

Q: What is Ultra Emu Oil*?

A: The best we can say is, “we’re not sure”. We believe it to be a marketing ploy of one our competitors. Their explanation of it is that it does something more than “unprocessed emu oil”. We have found no proof of this statement, but we guess they are saying that their emu oil does more than raw, unprocessed, un-sterilized, crude emu oil. Of course we all know consumers should not use emu oil that has not been fully refined and Molecularly Distilled. We are not aware that this so-called ‘Ultra Emu Oil’ has been Molecularly Distilled to ensure safety and purity. Likewise, they are saying it is “enhanced”; to us that means it is not “pure emu oil”, but rather has been diluted with some other substance….maybe soy oil? We are not sure and therefore cannot answer consumer questions regarding their statements. Let the buyer beware.

Q: How do you get the Emu oil?

A: Emu oil is a food by-product. You can read all about the origins of Emu oil at www.Emu-Oil.com.

Q: How long after I place my order will I receive it?

A: Most orders are shipped within 24 hours of receipt, and are shipped via Priority Mail. You should receive your order within 3 – 5 business days after shipment.

Q: Which Pain Relief product should I purchase?

A: We offer several Pain Relief Products for a reason – everyone’s body is different and you may find relief from one product and not another. All our pain relief products contain Emu oil to help reduce inflammation naturally. Each product also contains other ingredients we believe may help in the temporary relief of pain associated with arthritis, joint pain, back pain and more. Our Blue Pain Relief contains Emu oil, MSM, Menthol and Witch Hazel. You can read all about this product at www.BluePainRelief.com. Our Muscle Relief Roll-On contains Emu oil and Capsaicin – a natural ingredient from the pepper plant. Our Comfort-ability Rub contains Emu oil, Eucalyptus, Glucosamine and MSM.

Q: What makes Molecularly Distilled Emu oil different than AEA Certified Emu oil?

A: Molecular Distillation removes unwanted toxins such as heavy metals, herbicides, pesticides, arsenic and other cancer-causing substances that may not be removed by traditional refining such as that of many AEA Certified Emu oil companies. The AEA recommended guidelines are a requirement of the AEA’s Certified Seal program for a paid fee and other special considerations. This AEA Certified Emu oil program is patently discriminatory in nature and in functionality. Therefore, the AEA’s program and guidelines are NOT recognizable or approved by any State Government Agency, any U.S. Federal Government Agency, any known foreign Government Agency, or the World Trade Organization. Molecular Distillation is a process recognized by many Government Agencies and companies throughout the world.

Q: My skin is very dry with dry patches everywhere. What products do you recommend?

A: Emu oil is a tissue nutrient, which feeds the skin helping it to become healthy. We recommend using any of our quality moisturizing creams and lotions on the skin throughout the day, and our Pure Emu oil in the evening before going to bed. This allows the Pure Emu oil to nourish the skin for hours while you sleep. Our customer have told us this method of application has helped them with dry skin, rosacea, psoriasis, eczema and other skin conditions. We have formulated specific creams and lotions for specific needs, such as our Psoriasis Aid Cream, 4 oz. Facial Cream (for extra dry skin) and Hand & Body Lotions for all over moisturization.

Q: I have red patches all over my face. The dermatologist has given me several medications, but nothing has worked. Will Emu oil help?

A: Red patches may be a sign of Rosacea. We have had many customers tell us Pure Emu oil and the use of our Emu oil soaps have cleared up these red patches. Taking our Inner Relief Emu oil gel caps also help feed the skin “from the inside out” for a healthy glow.


Longview Farms Policies & Procedures
Privacy Policy
LongviewFarms.com's privacy policy and practices concern the personal information we collect about our customers. This information includes:
+ Information we receive from you when placing an order or requesting product information.
+ Information about your transactions with us.
+ We may use "cookies" to gather information for internet use.
Our online Shopping Cart is SECURE. Information you provide, including payment/credit card information is viewed and extracted only by the IT Administrator and then passed on to our Order Processing Staff.
**Opt-In Email List: When you place an order with us or sign up for our on-line Sweepstakes and provide your email address, you are automatically placed on our "in-house" emailing list to receive notification of Sales Specials. If you wish not to receive these emails, simply reply to them and asked to be removed.

We would like to make it very clear: We do not disclose any personal information about you to anyone other than our staff, which then processes your order. We respect your privacy, with the utmost consideration.
As an added security step, we require that you supply us with your credit card Verification number, found on the back of your card. For AmExp, this is a 4-digit number located on the front of your card, above the cc number.

In some instances, if you do not supply this number, your credit card company will not allow us to process your order. For payments made by Check, there is a $30 fee for any checks returned for non-payment or insufficient funds.

Return Policy
All our products have a 30-day guarantee, if you purchased the products from us. If you purchase our products from a store or distributor, you must return the product to them for a refund. If you are not satisfied with any of our products, simply return them within 30 days of the date of your Sales Receipt/Invoice along with the original Receipt. This does not include S/H to or from you. NOTE: * No Returns are accepted without a "return authorization number" (RAN) that you obtained from our customer service department. If for any reason you wish to return an item please call us at 570-380-1077 to obtain this return number.
Opened Merchandise: If for any reason you are not satisfied with the product you purchase, then you will be credited at 50% of the purchase price. If more than 1/4 of the product has been used, a refund will not be granted. (Excluding larger items like, Qts. and Gallons of Oil; no refund is available for these opened items) Once we receive the package back a determination of refund amount will be made. Freight charges are excluded from refunds.
All Unopened Merchandise: Within 30 days for a full refund of the purchase price (less shipping/handling charges). Only one opened package of any product is eligible for return. All others of the same product must be in a factory sealed container for refund.
Packages refused at the time of delivery will be considered a return and are subject to a 15% restocking fee.
Shipping/Handling Fees are not refundable under any circumstances. Shipping Charges for expedited Federal Express delivery, Priority Mail, or UPS express services that are delayed due to bad weather are NOT refundable.

Shipping and Handling
Most orders are processed within 24 hours (except on weekends and holidays). Retail domestic orders are shipped via Postal Priority; for larger orders, we use UPS. You can expect to receive your order within 3-7 business days from the date of order, depending on your location.
We charge both Handling and Shipping.  Our nominal handling fee helps defray a small portion of the expense we incur in expediting your order through our system and carefully hand-packing your merchandise.
For International orders, there are additional S/H fees above and beyond those that will appear in your shopping cart order. We ship most EXPORT orders via Global Express/Insured. If this is of concern to you, please contact us prior to completing your online order; let us know what products you'd like to order,
along with quantity, and we will email you the S/H charges. Export orders can take anywhere from 5 - 30 days to reach you, depending on the method of shipment and the import regulations for your country. Customs does stop certain products from entering your country and you must accept all financial responsibility for your order. By purchasing from us, you agree there will be no charge backs to us and that you agree to our shipping terms. If Customs in your country returns your order to us, either because you did not have the permission to import such products or because of other governmental regulations in your country, we may refund to your credit card your total charge minus twice your shipping charge, and minus 20 percent of the value of your order as the re-stocking fee, and minus any other charges, such as quarantine fees or warehousing fees, assessed by the Customs in your country or the U.S. Under no circumstances are we responsible for your package once it leaves our facility. Nor will we refund S/H fees under any circumstances. If you provide a shipping address that is incorrect or incomplete, all fees relating to the return of the package will be at your expense. If any products are damaged because of incorrect or incomplete address supplied by the customer, the customer will be held responsible for any and all damage.